They’re also increasingly concerned about the impact of energy usage on the environment. That’s why DB Results SelfServe™ portal, a premium customer engagement platform, is changing how people manage their utilities. Built with OutSystems, this digital-based, user-friendly solution helps your customers understand and manage their energy usage and pay their bills on any digital device.
Allows customers to take control by self-managing their energy accounts, viewing bills, entering meter reads and more.
Rapid implementation of smart technology with one low monthly cost means SelfServe™ can be used sooner, solves customer problems faster and costs a fraction of the price of custom-built portals.
A secure customer engagement platform with cloud-based software eliminates the risks and costs associated with traditional software.
Building SelfServe™ through the OutSystems low-code platform means any updates can be installed fast and seamlessly.
Find out more about OutSystems
The SelfServe™ Portal is a white-label product designed for utilities companies. It provides the everyday customer with a holistic view of their residential billing and usage history. This accurate view of usage patterns helps customers better forecast peak usage periods before they happen.
The SelfServe™ Portal was crafted using our vast industry experience and embraces today’s technologies. Whether customers are looking to save money or decrease their environmental footprint, expert tips and knowledge are available to help them do so.
SelfServe™ creates a personalised self-service journey for your customers. This customised approach allows customers to operate on their own terms, increasing satisfaction and loyalty, which ultimately increases revenue.
Ready to discuss your next project?
Get in touchSelfServe is perfect if you have lots of customers you bill regularly. It provides more efficient customer service at a lower cost for your company. Here’s why the customer engagement platform works so well:
Find out more about data management — and how it can drive your business forward
Data management
The SelfServe Portal gives utility customers a high-level view of their usage patterns, empowering them to make informed choices and take control of their energy usage. This transparency improves the overall customer experience and strengthens the relationship between utility companies and their customers.
SelfServe is a SaaS solution that can be implemented quickly with minimal overheads and a simple, low monthly cost. This eliminates the hidden costs that are associated with custom-built utility platform portals. The administration portal enables customers to easily make changes, reducing maintenance and development costs.
SelfServe’s comprehensive overview allows customers to analyse their usage patterns and identify trends. By offering these insights rather than just billing details, it empowers customers to take action to control their energy usage more effectively.
Customers can access their billing information and usage data through their preferred digital device. This flexibility and convenience let them engage with SelfServe’s customer engagement platform on the go without the traditional limitations of paper bills.
Whether assessing usage or paying bills, SelfServe is easy to use and functionally rich for customers. It’s built into the cloud to eliminate the risk and expense associated with traditional software acquisition.
The SelfServe structure allows your customers to become more knowledgeable about how they use and what they spend on energy. Studies have shown that benefitting from energy-efficient behaviour leads to increased customer engagement.
Webchat provides a direct line to experts for customer support around reading meters, understanding bills, making payments and more.
Monitors energy usage of homes in the areas surrounding each customer, so they can see how they compare to those around them.
SelfServe™ is built on the OutSystems low-code platform and enables rapid deployment and seamless updates, reducing operational costs and accelerating time-to-market. The platform also provides customers with a holistic view of their energy usage so that they can make informed decisions and reduce their environmental impact. Its cloud-based infrastructure provides high levels of security and reliability while eliminating the risks and costs associated with traditional software solutions.
This personalised experience improves customer satisfaction, fostering long-term loyalty.
Ready to discuss your next project?
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Our global team deliver what we promise, every single time. We define whatever value means to you – whether it be more efficient digital systems, IT advice, sector-specific portals or improvement of existing projects – and bring it to life with speed and certainty, all while doing good for our people, our community and our planet.
Our team members have worked across a range of industries and bring sector- specific knowledge to every project. The team on your project will not only know how to craft solutions, but will also know your industry inside out.
