Customer journeys have moved decisively online as a result of ongoing lockdowns, and many customers will continue to use digital channels long after face-to-face alternatives become available once again. We must
all move with them. And the key to an engaging, responsive and adaptable customer experience is a strong partnership between CX and IT.
Download the ebook “A Modern Application Platform for a Customer-First Culture” to learn more about the key barriers to implementing a customer-first culture and how a modern application platform like OutSystems can let you overcome them in weeks, not years.