Insurance company enters the digital world
Published on 25th July 2018

DB Results helped this insurer enter the digital age. Over many years we have developed and managed their large-scale digital needs.

Creating a reliable digital experience customers love and use

When you are the largest supplier of pleasure craft insurance in Australia, you can’t afford to have an eCommerce platform without 24/7 support. Customer satisfaction depends on it.

A reliable and accessible digital experience affects profitability. How the customer experiences and interacts with the digital portals decides if they buy. Therefore a positive customer experience was at the centre of every decision.

A responsive approach

DB Results’ experts maximised the software to make insurance quotes quick to retrieve and easy to complete. We kept Club Marine’s applications up-to-date with emerging technology. Hassle free service management ensured third-party products operated how they needed to.

Ongoing application production support, scheduled infrastructure, health checks, recommendations, server patching, capacity and performance planning were provided by the infrastructure support service.

A truly 24/7 service provided trained infrastructure engineers and application engineers available on call. Full-time on-site consultants and short-term project teams were made available when programs required ramping up.

Crucially, service delivery was low-cost, stable, reliable and responsive.

Triumphing changing technologies

DB Results transformed our customer’s business from analogue into a digitally operational business. Today they remain at the top of their pleasure craft insurance industry.

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