Digital transformation for ACT Revenue Office
Published on 16th August 2016

Australian-owned digital business consulting and technology company DB Results has won a contract to implement a new revenue collection and concession payments platform for the ACT Government.

The contract for the Oracle-based platform is part of a three year $30 million transformation to deliver better, faster and smarter services for people paying taxes or receiving concessions.

New government project for DB Results

The ACT Revenue Office collects over $1.2 billion in taxes and levies each year to help fund vital public services, including health, education, public transport, roads, footpaths, cycle paths, recycling and rubbish collection, parks, reserves and libraries. The Revenue Office also administers over $50 million worth of rebates and subsidies each year for pensioners, low-income earners and people with disabilities, for their rates, energy, water, sewerage, taxi travel and spectacles.

The new platform, based on Oracle’s Public Sector Revenue Management product, will be implemented by DB Results in partnership with its sub-contractor INTRASOFT International. The partnership leverages DB Results’ significant experience and success delivering large scale systems replacement projects in Australia and INTRASOFT’s global reputation for delivering complex tax projects.

Commissioner for ACT Revenue, Kim Salisbury, said, “After a rigorous selection process we engaged DB Results because we believe that their experience, knowledge of Oracle products and history of successful implementations is the best fit for our business.”

The Revenue Office transformation the contract supports will help deliver the ACT Government’s Strategic Priority of Economic Growth and Diversification, the Digital Canberra Action Plan 2014–18’s Digital Services Vision, and the rollout of Access Canberra, the ACT’s one-stop shop for government services.

Andrew Dean, CEO of DB Results, commented, “We are very pleased with this outcome and look forward to supporting the ACT Revenue Office for many years to come. DB Results has been investing in Canberra for over four years and the Revenue Office is our third major client in the Territory. We see a bright future in Canberra for our business as we focus on our digital business solutions and explore further opportunities via the Federal Government’s Digital Services panel. We currently have 40 people working in Canberra and we can see this growing to over 100 in the next two to three years, thus creating significant opportunities in the local employment market.”

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